Last updated: February 9, 2026
Ride cancellations
Ride cancellation handling may vary based on cancellation timing, dispatch stage, and applicable service rules.
Play and venue cancellations
Turf and venue cancellations often follow partner-specific terms. Hualo surfaces available policy details during booking where possible.
Refund timelines
Approved refunds are processed within 5 to 7 business days, depending on payment method and partner workflow.
Support contact
For cancellation disputes and refund support, contact hualo.app@gmail.com.